Removal Service Questionnaire

In order for us to maintain a high standard of service and removal experience, we rely on the comments from our customers to help us monitor how we are doing. Therefore may I ask for a few moments of your time to answer the following questionnaire below.

Name

Email Address

Reference Number

Did our surveyor visit you prior to your move or perform a video survey?
 Yes No N/A

Did you find our surveyor helpful and informative?
 Yes No N/A

Were you made aware of the BAR Code of Practice?
 Yes No N/A

Were you given a clear description, price and timetable for the work to be carried out?
 Yes No N/A

Were you drawn particular attention to the contract terms relating to:
a) Liability for loss or damage
 Yes No N/A

b) Time limits for making claims
 Yes No N/A

c) Cancellations/postponement rights and charges
 Yes No N/A

Were your insurance or other protection options explained?
 Yes No N/A

Were you made aware of the procedure for making claims and to whom complaints should be referred?
 Yes No N/A

Did our removal crew arrive at the expected time?
 Yes No N/A

If not, were you informed of any delay?
 Yes No N/A

Were our removal crew courteous and helpful?
 Yes No N/A

Did our removal crew wear their company uniform?
 Yes No N/A

Were you happy with our packing materials provided?
 Yes No N/A

Do you consider our services provided:
 Excellent Good Satisfactory Poor

Did you find our office staff helpful and co-operative?
 Yes No N/A

How did our quotation compare to others obtained?
 Lowest Middle Highest

If you made any claim or complaint, was this handled courteously and promptly?
 Yes No N/A

Please feel free to leave any comments below: